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Documentation
Overview
  • Introduction
  • What is Clan Labs?
  • Core concepts
  • Requirements
  • Plans and availability
  • Quick start
Getting Started
  • Create or sign in
  • Add the Discord bot
  • Start setup with /setup
  • Select a Discord server
  • Connect a Roblox community
  • Confirm ownership
  • Choose a subscription
  • Configure Open Cloud
  • Complete setup
  • Recommended next steps
Setup Guides
  • Discord bot permissions
  • Roblox community connection
  • Roblox Open Cloud
  • Verification
  • Group and rank binds
  • Community permissions
  • Experience
  • Quotas
  • Welcome messages
  • Audit-log delivery
  • Events
  • Subscriptions
  • API keys
  • Divisions
Feature Guides
  • Member management
  • Profiles
  • Linked Roblox accounts
  • Experience and quotas
  • Ranks and group binds
  • Warnings
  • Suspensions
  • Blacklists
  • Medals and qualifications
  • Events and attendance
  • Audit logs and rollback
  • Analytics
  • Community permissions
  • Discord commands and actions
  • Pending join reviews
  • Custom bot branding
  • Discord server transfers
  • Privacy and account controls
  • Subscriptions and billing
Troubleshooting
  • Troubleshooting overview
  • Discord server is missing
  • Roblox community not found
  • Ownership cannot be confirmed
  • Bot permissions are missing
  • Discord role does not update
  • Role is above the bot
  • Verification fails
  • Open Cloud errors
  • Rank change fails
  • Profile does not sync
  • Command is unavailable
  • Action is not permitted
  • Subscription access is missing
  • Temporary service problem
API referenceClan Labs websiteOpen dashboard Support
Overview
  • Introduction
  • What is Clan Labs?
  • Core concepts
  • Requirements
  • Plans and availability
  • Quick start
Getting Started
  • Create or sign in
  • Add the Discord bot
  • Start setup with /setup
  • Select a Discord server
  • Connect a Roblox community
  • Confirm ownership
  • Choose a subscription
  • Configure Open Cloud
  • Complete setup
  • Recommended next steps
Setup Guides
  • Discord bot permissions
  • Roblox community connection
  • Roblox Open Cloud
  • Verification
  • Group and rank binds
  • Community permissions
  • Experience
  • Quotas
  • Welcome messages
  • Audit-log delivery
  • Events
  • Subscriptions
  • API keys
  • Divisions
Feature Guides
  • Member management
  • Profiles
  • Linked Roblox accounts
  • Experience and quotas
  • Ranks and group binds
  • Warnings
  • Suspensions
  • Blacklists
  • Medals and qualifications
  • Events and attendance
  • Audit logs and rollback
  • Analytics
  • Community permissions
  • Discord commands and actions
  • Pending join reviews
  • Custom bot branding
  • Discord server transfers
  • Privacy and account controls
  • Subscriptions and billing
Troubleshooting
  • Troubleshooting overview
  • Discord server is missing
  • Roblox community not found
  • Ownership cannot be confirmed
  • Bot permissions are missing
  • Discord role does not update
  • Role is above the bot
  • Verification fails
  • Open Cloud errors
  • Rank change fails
  • Profile does not sync
  • Command is unavailable
  • Action is not permitted
  • Subscription access is missing
  • Temporary service problem
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  3. Getting Started
Getting Started

Confirm Roblox ownership and permissions

Resolve the Clan Labs ownership check and prepare the correct Roblox account for community operations.

Last updated 3 September 2026

Clan Labs verifies eligibility from the Roblox account currently active in the dashboard. Setup does not ask you to paste a Roblox cookie, password, or ownership token.

Check the active account

  1. Open your Clan Labs account controls and review the verified Roblox accounts.
  2. Verify the owner account if it is not already listed.
  3. Make it the account used for this setup journey.
  4. Reopen or refresh the Roblox community step.
  5. Select the row only when it is enabled.

If the community shows Owner access required, membership alone is insufficient. Confirm the account’s current Roblox role and whether that account is the actual community owner or otherwise satisfies the Clan Labs setup eligibility check.

Separate setup ownership from Open Cloud

Passing setup does not automatically grant future Roblox write access. After the community is created, the Discord server owner must add a dedicated Open Cloud credential in Settings → Roblox Cloud.

The Roblox account creating that key must be able to select the connected community and grant the groups API system. If Roblox Creator Hub does not list it, correct the Roblox role permissions before generating the credential.

Verify the result

The target community row is selectable and the setup review later shows the intended Roblox account under Setup account. Verify the numeric Roblox ID for both the account and community.

Never use browser cookies, session tokens, or a personal Roblox password to work around the ownership check. Clan Labs does not need them.

If the row stays blocked, follow Roblox ownership cannot be confirmed. Otherwise, choose a subscription.

PreviousConnect a Roblox communityNext Choose a subscription
On this page
  1. Check the active account
  2. Separate setup ownership from Open Cloud
  3. Verify the result