A user can see the community but cannot perform an action

The community is visible, but a control is hidden or disabled, or Discord shows Warning - Insufficient Permission or You must be [level]+.

Fix itCopy link to Fix it

1. Record the action, target, and exact message.
2. Ask an Owner to inspect that action in Settings → Permissions.
3. Compare your assigned level with the displayed minimum.
4. Check whether the target is treated as member-level or officer-level.
5. Confirm plan, trial, and subscription status.
6. For owner-only controls, verify Discord server ownership.

An Owner should grant the smallest community level or lower only the relevant action requirement after reviewing the risk. For Super Owner controls, the Discord server owner must perform the action. Correct a plan, subscription, Discord, or Roblox problem when the permission level already passes.

Do not share an Owner account or API key to work around the check.

Saving staff assignments or using Sync Discord commands also requires the signed-in user's Discord authorization to update command permissions. Reconnect if requested and confirm Manage Server and Manage Roles. See synchronization recovery.

When to retryCopy link to When to retry

Sign out and back in or refresh after a confirmed permission or ownership change. Retry only after the blocking plan or external condition is corrected.

Still failing?Copy link to Still failing?

Contact Clan Labs support if Clan Labs displays an effective level that meets the action requirement but still returns insufficient permission.

Include community and user IDs, action and target type, displayed effective and required levels, exact message, timestamp, and whether it fails in dashboard, Discord, or both.