Roblox connection is missing or needs reauthorization
Match the Roblox connection status to the right recovery action.
Last updatedUse this guide for Roblox connection required, Roblox reconnection required, or a connection failure during a rank change or pending-join review.
Check the connection
As Super Owner, open Settings → Roblox Cloud. Check the target Community ID and the authorizing account's access.
| Status or message | Next action |
|---|---|
| Active, but a rank or join action fails | Check the account's permission to manage this Roblox community. Missing profile details alone do not invalidate authorization. |
| Roblox is not connected | Choose Connect Roblox when offered. |
| Requires reauthorization or reconnect required | Use Switch account → Continue with Roblox, or Reconnect Roblox where shown. Verify with Discord and authorize the intended account and community. |
| Refreshing authorization | Allow automatic refresh to finish; retry a safe read shortly if asked to wait. |
| Connection temporarily unavailable | Allow the service to recover. New authorization may not be needed. |
| Disconnect pending | Operations have stopped. Wait for provider revocation cleanup before reconnecting. |
| Legacy API key detected | Migrate through Connect Roblox when offered. |
| Stored legacy API key is disabled | Connect Roblox when available and remove the obsolete key. |
A working Clan Labs API key does not repair Roblox authorization. Do not rotate it to fix these messages.
If authorization cannot finish
- Consent cancelled: start a new attempt when ready; no new authorization was saved.
- Discord sign-in changed or expired: verify with Discord, then restart from settings.
- Connection attempt expired or cannot be verified: begin again from settings rather than reopening an old callback link.
- Account cannot connect this community: confirm Discord ownership and the Roblox account's target-community access.
- Creator OAuth unavailable: use temporary-key instructions only if that form is offered. Otherwise retry later or contact support.
An OAuth failure does not automatically fall back to a stored key.
When to retry
Retry a safe read after the connection recovers or the stated wait ends. Before repeating a rank or join write, inspect current Roblox state.
For a partial bulk review, note the processed count, preserve completed decisions, and refresh the pending list. Resume the remaining requests after fixing the connection.
Still failing?
Contact support if the account has the required access but authorization still fails, or refresh or disconnect cleanup remains stuck. Include Clan Labs and Roblox community IDs, failed action, exact status, timestamp and time zone, any completed changes, and a redacted connection screenshot. Never include tokens, keys, or OAuth callback URLs.