Understand community analytics

Analytics turns community activity into trend views for authorised staff. Clan Labs includes community analytics and Roblox experience analytics when the active plan, trial state, and deployment configuration allow them.

Open analyticsCopy link to Open analytics

Select the community and open Analytics. Choose the available community or game view and date range. Use the labels and definitions shown beside each metric; different views can cover different data sources and time windows.

The Discord /analytics command provides a supported Discord entry point where enabled. If the command reports that it is unavailable on trial or not included in the tier, use the plan comparison rather than treating the result as missing permission.

Interpret resultsCopy link to Interpret results

• Compare equivalent periods instead of isolated totals.
• Treat a sudden change as a prompt to investigate events, membership, or configuration.
• Account for the plan’s data-retention window when comparing older periods.
• Use member and audit views for individual operational decisions; aggregate analytics is not a complete moderation record.

Analytics history is plan-dependent. Clan Labs’s billing catalog can present different retention benefits as they become available, so this documentation deliberately does not hard-code every paid-plan duration.

Access and privacyCopy link to Access and privacy

Community analytics access follows the community’s permission and feature checks. Share exported or captured results only with staff who should see community operational data.

Clan Labs’ own optional product analytics is a separate privacy choice. In User Settings → Privacy, a user can choose whether to allow performance analytics; necessary technologies remain enabled. That preference does not enable or disable a community’s management analytics feature.

Troubleshoot an empty viewCopy link to Troubleshoot an empty view

1. Confirm the correct community and date range.
2. Check that the active subscription includes analytics and is not restricted by trial state.
3. Confirm your community permission is sufficient.
4. Allow newly collected activity time to appear.
5. If other Clan Labs data also fails, treat it as a temporary service problem and preserve the timestamp.

For entitlement problems, follow Subscription access is missing. For general access problems, see Action is not permitted.