Troubleshoot Clan Labs

Choose the article that matches what you can see. An exact error message is more useful than the action you expected to happen.

For dashboard login problems, start with Discord sign-in fails. For authorization or refresh problems during Roblox operations, use Roblox connection errors.

Before changing settingsCopy link to Before changing settings

1. Copy the exact message and note the time with your time zone.
2. Confirm the selected Discord server, Roblox community, and Clan ID.
3. Check whether the problem affects one user, one community, or every action.
4. Refresh once. Do not repeatedly submit a write that may already have succeeded.
5. Check the target state in Roblox, Discord, or Clan Labs before retrying.

Never send support an API key, Open Cloud key, Discord token, Roblox cookie, password, payment details, or a screenshot containing them.

Temporary versus configuration failuresCopy link to Temporary versus configuration failures

A message naming a missing permission, scope, plan, role, channel, or credential usually needs a configuration change. A timeout, unavailable-resource message, or The bot is updating. Please try that interaction again in a few seconds. is usually worth retrying after the stated wait.

When a write has an uncertain result, read the current state first. This is especially important for rank changes, suspensions, event completion, pending joins, subscription moves, API key rotation, Discord server transfers, and community data operations. If a reset or deletion failed, follow Export, reset, or delete community data before trying again.

Contact supportCopy link to Contact support

If the focused article does not resolve the problem, use the Clan Labs support server. Include IDs, timestamps, the action, and the exact error. Redact all secrets and private member data that is unrelated to the issue.